Information We Collect
We collect several types of information when you use our Site or purchase our products:
Information: When you create an account, place an order, or subscribe to our newsletter, you may provide us with certain personal information, such as your name, billing address, shipping address, email address, and phone number.
Payment Information: We use a secure third-party payment processor to collect your payment information. We do not store your full credit card details ourselves.
Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Order Information: We collect information about your purchases, such as the products you ordered, the amount paid, and the shipping information.
Browsing Information: We may collect information about your browsing activity on our Site, such as the pages you visit and the products you view.
How We Use Your Information
We use the information we collect for various purposes, including:
To fulfill your orders and provide you with the products you purchase.
send you information about your order, including order confirmation, shipping updates, and invoices.
send you marketing and promotional communications, if you opt-in to receive them.
improve our Site and your shopping experience.
personalize your browsing experience and recommend products that may interest you.
prevent fraud and maintain the security of our Site.
Sharing Your Information
We may share your information with third-party service providers who help us operate our business and fulfill your orders. These service providers may be located outside of your country of residence.
We will not share your personal information with any third parties for marketing purposes without your consent.
Payment Processing
We use a secure third-party payment processor to process your payments. We do not store your full credit card details ourselves. You can find more information about the security practices of our payment processor on their website.
Shipping
We are not responsible for any damage to your product that occurs after it is Loaded. We will provide you with a photo or video of the product being loaded onto the shipment truck for verification purposes.While we strive to deliver your order within 2-3 weeks, the exact delivery time may vary depending on your location and the availability of suitable shipping trucks. We will keep you updated on the progress of your order.
Shipping Costs
The prices listed on our Site do not include shipping costs. Shipping costs will be calculated after your product is ready based on your shipping address and the chosen shipping method. You will be responsible for paying all shipping charges.
Return Policy
You are only entitled to a refund if you request it on the same day your product goes into production. We do not offer refunds for orders once production has begun.
Pricing
Please note that the prices listed on our website are exclusive of GST. The applicable GST will be added at checkout.
Products/Services
RMBN Traders offers a wide range of high-quality granite and marble products for your construction needs. Here are some of our popular offerings:
Granite doorframes
Window frames
Cobbles
Step risers
And much more!
Guarantee and Delivery Dates
We do not guarantee a specific delivery date for your product. The delivery date will depend on the availability of shipping options at the time of your order.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or comply with legal requirements. We will notify you of any changes by posting the new Policy on the Site.